99% of Indian SMBs plan to offer contactless services permanently: Salesforce

  • BENGALURU : As small and medium businesses are adopting technology to help their businesses, 99% of such SMBs in India plan to offer contactless services permanently, according to a ‘Small and Medium Business Trends’ report based on a survey conducted by The Harris Poll on behalf of Salesforce.
  • 72% of SMBs globally have increased their online presence in the last one year post the pandemic, so they can connect with customers from the comfort of home, according to the report.


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